We ensure all our products are quality checked, packed and shipped in tamper proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.

Return is only accepted if an incorrect product was sent to you by us. To be eligible for a return in these cases, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We will send the correct product within 4 days of receiving the return of the product you received. 

To start a return, you can contact us at thefareastartstudio@gmail.com. If your return is accepted, we will email you with a resolution, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return is only accepted if the return is requested within 2 days of receiving the product. It should reach us no later than 7 days from when you have received the product. Our 

Refunds are processed only when the item is received back to us.

Refund will be processed to the original method of payment and will take 5-7 days to be credited to your account. 

You can always contact us for any return question at thefareastartstudio@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds are processed only when the item is received back to us.

Refund will be processed to the original method of payment and will take 5-7 days to be credited to your account.